FAQ
Give them a gift that will long be remembered – that of time well spent and special memories. With a Four Seasons Gift Card, the recipient gets to decide how to enjoy their time with Four Seasons.
Choose from e-Gift Cards for quick e-mail delivery or traditional Gift Cards, wrapped as a gift for all seasons.
Q: HOW DOES MY FOUR SEASONS GIFT CARD WORK?
A: Four Seasons currently offers two different types of Gift Cards:
- Worldwide Four Seasons Gift Cards can be purchased at our properties worldwide, or though BuyaTab. These Gift Cards can be used at Four Seasons hotels and resorts around the globe for accommodations and much more, including spa services, dining, golf, tennis and other leisure activities at any facility managed by Four Seasons.
Gift Cards will not be accepted at outlets managed by a third party, and some services or facilities (such as golf courses and spas) may only be available to in-house guests. We suggest that cardholders confirm with the hotel or resort at time of booking. - Worldwide Four Seasons eGift Cards are purchased through BuyaTab via the Gift Cards page on our web site. They function in the same way as worldwide Four Seasons Gift Cards except that they are virtual, so they are sent to the recipient via e-mail. The recipient may then print out a copy of the e-Gift Card for redemption at a Four Seasons hotel or resort, or show it to hotel staff on a personal handheld device, such as a smart phone.
Q: CAN PAPER-BASED GIFT CERTIFICATES STILL BE USED?
A: Yes, all paper based Four Seasons gift certificates still in circulation will be honoured.
Q: CAN I BUY A CARD FOR A SPECIFIC LOCATION?
A: Property-specific cards/certificates vary by location and are issued solely by the properties. Please contact the property you are interested in to confirm availability.
Q: IN WHAT DENOMINATIONS ARE CARDS SOLD?
A: Worldwide Four Seasons Gift Cards can be purchased on our web site in any denomination ranging from USD 100. to USD to 2,000. Worldwide Four Seasons e-Gift Cards can be purchased on our web site, in CAD, GBP, & EUR, in any denomination ranging from 100. to 2,000.
Q: WHEN WILL MY CREDIT CARD BE CHARGED?
A: When you order online, your credit card will be charged after you click "Confirm Order" on the check-out window of your completed order form. When you order in person at a Four Seasons hotel or resort, your credit card will be charged at the time of signature.
Q: HOW LONG DOES IT TAKE FOR A CARD TO BE DELIVERED?
A: Recipients will receive e-Gift Cards via e-mail on the date requested by the purchaser. For worldwide Four Seasons Gift Cards, the delivery time will depend on the delivery service you choose. Within the United States, you have five choices:
- US Priority service (for delivery in 1-2 business days, with a 9:00 am–5:00 pm delivery time)
- US Expedited service (for delivery in 2-3 business days, with a 9:00 am–5:00 pm delivery time)
- US Standard service (for delivery in 5–7 business days, with a 9:00 am–5:00 pm delivery time)
- Evening (5–7 business days, with a 5:00 pm–8:00 pm delivery time)
- By appointment (5–7 business days, shipper will call)
Outside the United States, all Gift Cards are delivered via Expedited service (for delivery in 3-4 business days for most destinations). Due to customs and border regulations, Four Seasons cannot guarantee international delivery times.
Q: HOW DO I PURCHASE MORE THAN ONE CARD?
A: You can use this web site to purchase up to 10 Gift Cards per order form. Each online order can total up to 10,000. For corporate and bulk orders, please select the link in the banner above.
Q: CAN CARDS BE ORDERED BY TELEPHONE?
A: At this time, Gift Cards are solely offered online by selecting one of the options in the banner above, or they may be purchased from one of our hotels or resorts.
Q: DOES THE FULL VALUE OF THE CARD HAVE TO BE REDEEMED AT ONCE?
A: Unlike a paper-based gift certificate, the worldwide Four Seasons Gift Card and e-Gift Cards are designed to carry a balance. Therefore, if a guest uses their Gift Card to pay for something of lesser value than is stored on the card, the amount of the purchase will be subtracted, and the remaining balance will remain on the card for future use.
Q: DO GIFT CARDS HAVE AN EXPIRY DATE?
A: Worldwide Four Seasons Hotels and Resorts Gift Cards do not expire.
Q: CAN GIFT CARDS BE REDEEMED FOR CASH?
A: Worldwide Four Seasons Gift Cards and e-Gift Cards cannot be redeemed for cash and should be used as payment at a Four Seasons hotel or resort.
Q: HOW DO I PROTECT MY CARD BALANCE?
A: The best way to protect your Gift Card balance is to register your card as soon as you receive it. You will be asked to enter your e-mail address, create a password, and enter your gift card number. The process will take less than five minutes. Please select the appropriate registration link below.
Q: HOW DOES “BALANCE PROTECTION” WORK?
A: By registering your Gift Card, you can protect your card balance from the time you report it lost or stolen. As soon as your loss report is made, your balance will be frozen and transferred to a new card, which will be sent to you by mail at no cost.
Q: CAN YOU REPLACE MY CARD IF IT IS NOT REGISTERED?
A: You must register your worldwide Four Seasons Gift Card to protect its balance. Please select the appropriate registration link below.
Q: WHAT SHOULD I DO IF MY CARD IS LOST OR STOLEN?
A: Simply visit this web site, then select “REPORT CARD LOSS OR THEFT” from the links below. You will need to log into the account you created when you registered your card. Follow a few easy steps and the remaining balance on your Gift Card will be frozen and transferred to a new Gift Card. The value stored on the replacement Gift Card will match the balance of your account at the time you reported your original card missing. The replacement Gift Card will be sent to you by mail at no cost.
Q: WHAT HAPPENS IF I FIND A CARD THAT I REPORTED LOST OR STOLEN?
A: You can discard it. Once the balance has been frozen and transferred to a new Gift Card, the old card has no value and cannot be accepted for payment at Four Seasons hotels or resorts.